What are your terms and conditions?
These Terms and Conditions apply to all transactions with 7DayCosmetics.com. You are advised to read these terms and conditions carefully and keep a copy for your reference.
Pricing & Availability
All product prices are in £ sterling including VAT the current UK rate of 20%. The prices are exclusive of postage & packaging. We reserve the right to change any advertised price before accepting an order. Prices with a marked Recommended Retail Price (RRP) refer to prices the manufacturer recommends goods are sold at in the UK, or prices that high street retailers within the UK are currently offering the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).
Authenticity & Products Details
We only sell genuine products. We do not sell used, expired, damaged, copied or illegal products. Sometimes, the packaging of our stock may differ from that sold in the UK because we occasionally buy stock originally intended for sale in another country. Where relevant detailed descriptions of the product are given to assist you with your purchase. The photographs and colour graphics on the website are for illustrative purposes only and may vary depending on your computer/screen settings.
Secure Online Payment
Secure payment can be made using Visa, MasterCard, Delta, Switch, Solo, Visa Electron, Maestro, Amex or Direct Debit. Payment will be debited to your account before despatch of your purchase. 7DayCosmetics.com uses the PayPal online payment gateway systems. Customers are taken to a secure page where they can enter their UK credit/debit card details in order to process payment. 7DayCosmetics.com will not pass on any of your details to third parties unless required to do so as part of the order verification or if required to do so by UK governing law. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. 7DayCosmetics.com cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from us. Customers should never e-mail their credit/debit card details.
You will be sent an e-mail confirming receipt of your order with 7DayCosmetics.com. We reserve the right to decline any order. All orders are accepted subject to these Terms and Conditions of Sale.
We currently deliver Worldwide. A signature may be required on delivery of the stock depending on the type of shipping chosen by you during the checkout. It is possible for you to specify a delivery date.
If a product has been damaged in transit or is faulty, please contact customer services using the returns facility in the my accounts section (you need to be logged in) within 7 working days of goods receipt to arrange a replacement or a refund. You must obtain a returns acknowledgement number confirmed by e-mail from us prior to returning the item back to us by second class post. We will only refund the purchase cost of the item and the postage cost of returning the item and any replacement will be sent with no further P&P charge. We will not be responsible for, nor issue a refund, if notified after 7 working days. We will not process opened or used items. We recommend that you visit your local department store, find products or scents you enjoy, and then visit our website to purchase them at a discount off the retail price.
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 1 working day of receipt by us. If you wish to cancel BEFORE we have sent goods, you must confirm to us by email immediately. If your order has not been sent, it will be cancelled and your payment will be returned to you.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-
When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from 7DayCosmetics.com. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.
You must contact us by e-mail to confirm which items are being returned and the reasons for return. You will then receive a returns acknowledgement number confirmed by e-mail from us. You must obtain a returns acknowledgement number confirmed by e-mail from us. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the item(s). Any free gifts associated with an item must be returned at the same time. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. It is always helpful to know why you have changed your mind and cancelled an order.
These conditions do not affect your statutory rights.
Personal and credit card details are sent to our payment gateway providers using a secure web page by the PayPal online payment systems. This means that there is a secure link between your computer and our payment gateway providers when transferring personal and payment information. We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from 7DayCosmetics.com.
The privacy of your personal information is very important to us. We do not supply any of your details to any third party at all. We may send you e-mail notifications of newsletters, special promotions, information and respond to your queries from 7DayCosmetics.com. In all e-mails you will be given the option to 'unsubscribe' from our mailing list. Should you unsubscribe, you will not be sent future correspondence unless you request to be added to our mailing list at a later date. 7DayCosmetics.com will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
All orders are subject to these terms and conditions. Our customers are deemed to have accepted these terms and conditions on acceptance of their order.
Unit 4, Vista Place
Coy Pond Business Park
Poole BH12 1JY